Shipping policy

13TH GALLERIA — SHIPPING POLICY

Effective Date: September 1, 2026

Order Processing

In-stock orders are processed and shipped within 1–2 business days, unless a different timeframe is stated on the product page or at checkout. Business days are Monday through Friday, excluding holidays.

Processing time is separate from the time it takes the shipping carrier to deliver your package.

Shipping Rates and Delivery Times

Shipping charges and available delivery options are displayed at checkout. Delivery estimates depend on your location and the shipping method selected. Carrier delivery dates are estimates unless expressly guaranteed.

Preorders

Preorder items follow the estimated shipping timeframe listed on their product pages. Please review this information before purchasing.

If we cannot ship your order within the promised timeframe, we will notify you and provide the option to accept the delay or cancel for a refund, as required by applicable law.

Order Tracking

Once your order ships, you will receive a shipping confirmation with tracking information at the email address provided during checkout. Please allow time for the carrier to scan your package and update its tracking information.

Shipping Address

Please confirm that your shipping address is complete and accurate before placing your order.

If you notice an error, contact llc13thgalleria@gmail.com immediately with your order number and corrected address. Address changes cannot be guaranteed once fulfillment has begun.

If a package is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply to resend it. We will contact you before collecting any additional payment.

Delayed or Missing Packages

If your shipment is delayed, missing, or marked delivered but you have not received it, please check the tracking information, confirm your shipping address, and check with household members or your building’s delivery area.

If you still cannot locate your package, contact llc13thgalleria@gmail.com with your order number. We will work with you and the carrier to investigate and arrange an appropriate resolution.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, contact llc13thgalleria@gmail.com promptly with your order number and clear photos of the item and packaging. Please retain the packaging while we review the issue.

We will arrange an appropriate replacement, refund, or other resolution.

Consumer Rights

This Shipping Policy does not limit your rights under applicable law, including any rights concerning shipping delays, unfulfilled orders, or goods that arrive damaged or incorrect.

13th Galleria, LLC
Email: llc13thgalleria@gmail.com
Website: 13thgalleria.com