Refund policy

13TH GALLERIA — RETURN & REFUND POLICY

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or personal preference. This applies to full-price items, sale items, and preorders, except where required by law.

Please review product descriptions, size charts, and your order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly at llc13thgalleria@gmail.com with your order number, a description of the issue, and clear photos. We will review your request and arrange an appropriate replacement, refund, or other resolution. Please contact us before sending any merchandise back.

Order Cancellations 

We do not accept cancellation requests due to a change of mind after an order is placed, except where required by law.

Your Consumer Rights

This policy does not limit any rights you have under applicable consumer protection laws, including any applicable rights concerning defective goods, unfulfilled orders, or shipping delays.